Shipping policy

ORDER PROCESSING:

Please allow 1 month to process your order.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the „continue to shipping“ button. Local delivery is available for addresses almost everywhere. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

FLAT RATE SHIPPING

Orders are generally shipped within 3-7 days using Printful.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING:

We offer international shipping to almost all countries.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GENTEMAN RECORDS is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

In the event that your order arrives damaged in any way, please email us as soon as possible at records@genteman.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at hello@genteman.net.